Support

Cancel where you bought it, at least 24 hours before the period ends. On iPhone or iPad: Settings, your Apple Account, then Subscriptions. On Android: the Google Play Store, then Subscriptions. On the web: from your account in the bondai web platform. We cannot cancel a store subscription for you, only the store can, because only the store holds the billing relationship. You keep your paid plan until the end of the period you have already paid for, then move to Free.

Sign in with the same account, then use Restore Purchases in the app's settings. Make sure you are signed in to the same Apple Account or Google account that bought the subscription, a purchase belongs to the store account, not the device.

From the app's settings, export your data as a spreadsheet. This works on every plan, including Free, and it includes contacts, notes, actions and opportunities. If your subscription has lapsed and content is hidden, the export still contains it.

From inside the app, or at bondai.app/delete-account. Deletion removes your personal information from our active systems and cannot be undone, so export your data first if you want to keep it.

If someone has recorded you as a contact, you can ask us what we hold and ask us to delete it. Email privacy@bondai.app. You do not need an account, and we will not ask you to create one.

Email privacy@bondai.app and we will disable AI features for your account. You keep your contacts, notes and reminders; the suggestions and drafted messages stop.

Check your spam folder first, and make sure the address matches the one on your account. Codes expire, so request a fresh one rather than reusing an old email. If it still does not arrive, email us and include the address you are trying to use.